Refund Policy

Last updated: 28.10.2023

Introduction

At Zaferr eCom, we aim to ensure a satisfying and hassle-free shopping experience for our customers. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions governing refunds for products and services purchased through our platform.

Eligibility for Refunds

• We provide refunds in the following cases:
  • Product Defects: If you receive a defective or damaged product, we will issue a full refund or arrange for a replacement.
  • Cancellation: If you cancel an order before it is processed or shipped, we will provide a full refund.
  • Late Delivery: If your order is not delivered within the estimated time frame, and this delay is not due to circumstances beyond our control, we may process a refund.

Requesting a Refund

To request a refund, you must contact our Customer Support team within 05 days from the date of the original purchase. You can reach us by Contact Us Page with your order details and the reason for the refund request.

Refund Process

• We will assess your refund request based on the criteria mentioned in the "Eligibility for Refunds" section.
• If your request is approved, we will process the refund to the original payment method used for the purchase.
• Refunds may take 2-3 business days to appear in your account, depending on your payment provider's policies.

Non-Refundable Items

• Certain items are non-refundable. These include digital products or services that have been consumed or delivered.
• Perishable goods like food and healthcare items are not eligible for refunds.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our Customer Support team by Contact Us Page. We are here to assist you and ensure a smooth resolution to your requests.

Policy Changes

Zaferr eCom reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this page periodically to stay informed of any updates.